How Ayup Connect Helps Local Authorities Meet Care Act Obligations

Local Authorities have a big job when it comes to delivering care and support services to their communities. The Care Act 2014 sets out the legal framework for what’s required, and we know it’s no small task. That’s where Ayup Connect comes in.

By Ste Taylor

Built in collaboration with residents, professionals, and VCSEs (voluntary, community, and social enterprises) using a human-centred design process, Ayup Connect helps Local Authorities meet their obligations while making life easier for everyone involved.

We’ve also created a community of professionals who actively use Ayup Connect. Their insights and feedback shape our product roadmap, ensuring the platform evolves to meet real-world needs. 

Here’s how Ayup Connect helps Local Authorities tick all the boxes of the Care Act.

1. Providing Information and Advice (Section 4)

The Care Act requires Local Authorities to make sure people can access clear, useful information about care and support.

  • How Ayup Connect helps:
    • A customisable directory that brings together local services, statutory guidance, and community resources in one place.

    • Empowers residents with self-service access to information, so they can find what they need quickly and easily.

    • Smart search and filtering tools make navigating services a breeze.

By making information straightforward and accessible, Ayup Connect helps Local Authorities meet this crucial requirement head-on.

2. Promoting Wellbeing (Section 1)

Promoting the wellbeing of individuals is at the heart of the Care Act, and it’s something we’re passionate about too.

  • How Ayup Connect helps:
    • Supports social prescribing, connecting people with activities, groups, and services that improve their physical and mental health.

    • Makes it easy for residents and professionals to find community initiatives that reduce loneliness and support independent living.

Ayup Connect bridges the gap between people and the resources that make life better.

3. Preventing, Reducing, and Delaying Need (Section 2)

A big part of the Care Act is about reducing people’s need for care and support before it escalates.

  • How Ayup Connect helps:
    • Provides a hub for preventative services like healthy living advice, financial planning tools, and access to community groups.

    • Makes early intervention possible by enabling professionals to quickly refer people to the right services.

Ayup Connect helps Local Authorities take a proactive approach to care, reducing future pressure on services.

4. Market Shaping and Commissioning (Section 5)

Ensuring a diverse and sustainable market of care and support services is a key part of the Care Act.

  • How Ayup Connect helps:
    • Service providers can self-manage their listings, ensuring information stays accurate and up-to-date.

    • Encourages collaboration and engagement with the community to identify gaps and address them effectively.

Ayup Connect creates a dynamic, well-informed care marketplace that benefits everyone involved.

5. Supporting Carers

Carers are an essential part of the system, and the Care Act emphasises the importance of supporting them.

  • How Ayup Connect helps:
    • Offers dedicated resources for carers, such as information on support groups, respite care, and financial assistance.

    • Helps carers connect with local networks and explore services tailored to their needs.

With Ayup Connect, carers get the support they need to keep doing their vital work.

6. Accessibility and Inclusivity

The Care Act requires information to be accessible for everyone, including those with specific communication needs.

  • How Ayup Connect helps:
    • Compliant with WCAG 2.2 AA accessibility standards, ensuring usability for people with disabilities.

    • Offers multi-language support and user-friendly design for diverse communities.

We believe accessibility isn’t just important - it’s essential. Ayup Connect ensures no one is left behind.


7. Streamlining Referrals and Integrated Working

Collaboration across health and care systems is vital for effective support.

  • How Ayup Connect helps:
    • Includes light-touch referral features, making it easy for professionals to connect people to the right services.

    • Integrates with other systems using powerful APIs, promoting joined-up working across sectors.

Ayup Connect simplifies referrals and fosters collaboration, so the system works better for everyone.

Ayup Connect isn’t just a platform, it’s a solution that’s been co-produced with the people who use it. From residents to professionals and VCSEs, their input ensures it’s practical, effective, and genuinely helpful. And with our community of users shaping our roadmap, the platform keeps evolving to meet the needs of Local Authorities and their residents.

If you’d like to see how Ayup Connect can help your Local Authority meet its Care Act obligations while improving lives in your community, please get in touch here

Let’s work together to make a real difference.


Ayup's Steven Taylor leaning on a table looking at the camera with a pendant light above him

Ste Taylor

Managing Director

Steven has over 15 years experience of leading digital projects for public, private and third sector organisations, leading teams of designers and developers and driving innovation.

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